Customer Service Representative
Summary
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Essential Duties & Responsibilities
- Receive, analyze, resolve and/or triage when necessary, a high volume of incoming calls and email customer inquiries.
- Process supervisor and driver ticket requests.
- Maintain and submit departmental reports.
- Conduct GPS Research.
- Maintain all information and ensure it is completed and recorded accurately.
- Initiate and monitor customer problems for resolution.
- Deliver high quality and enthusiastic customer service through telephone and email communications.
- Ability to work required shifts across all hours of operation.
- Follow up on customer issues/concerns within established response turnaround times.
- Promote continuous improvement atmosphere.
- Support other program areas as required.
Qualifications
- Computer proficiency required
- Previous customer facing experience required
- Excellent written and verbal communication skills.
- Written and verbal fluency in Spanish.
- Excellent organizational skills and attention to detail.
- Strong problem solving skills with a genuine desire to go above and beyond for the customer.
- Demonstrated patience and professionalism in assisting customers.
- Good attendance record and adherence to schedule is essential.
- Ability to be a team player and/or work independently.
- Ability to take initiative and be proactive.
- Ability to work flexible hours including holidays, varied shifts and overtime as needed.
Work / Physical Requirements
Experience in a high customer service contact center and handling other channels of inquiry such as email.
- Experience in a fast pace environment.
- Experience using Customer Relations Management (CRM) applications a plus.
- Knowledge of waste management industry a plus.
We Offer:
- Starting salary: $17/hr
- Healthcare: Eligible after 90 days
- 401K Retirement Plan: Eligible after 1 year
- Vacation: 5 days eligible after 1 year
- PTO (Sick Days): 3 days, eligible after 90 days
Salary: $17.00 - $20.00 per hour
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance